Agoda is one of the world’s largest online travel booking platforms. They offer customer service by phone, email, and social media. In this article, we’ll discuss the best way to reach Agoda’s customer service team, as well as the hours of operation for their customer service phoneline. We’ll also provide some tips for getting the most out of your interaction with Agoda customer service.
Intro to Agoda and customer service contact info
Agoda is one of the world’s leading online travel booking platforms. Owned by Booking Holdings, Agoda is headquartered in Singapore with 51 offices in major cities across 30 countries and over 3,700 staff worldwide.
Agoda offers customer service 24 hours a day, 7 days a week. The best way to reach Agoda’s customer service team is by phone. In addition to phone support, Agoda also offers customer service through its website and mobile app.
Hours of operation for Agoda customer service
Agoda’s customer service phoneline is available 24 hours a day, 7 days a week. This means that you can reach out to Agoda’s customer service team at any time, day or night. You can also use Agoda’s live chat option on their website. The live chat option is available during the following hours:
Monday – Friday: 9am – 6pm (GMT+8)
Saturday – Sunday: 10am – 5pm (GMT+8)
How to reach Agoda customer service by phone
To reach Agoda customer service by phone, call their phoneline at +603-9212 2888. The phoneline is available 24 hours a day, 7 days a week. When prompted, input your Agoda booking number and PIN number (if you are a member).
If you need assistance outside of the customer service phoneline hours of operation, you can use Agoda’s live chat option on their website. The live chat option is available Monday – Friday: 9am – 6pm (GMT+8) and Saturday – Sunday: 10am – 5pm (GMT+8).
Alternative ways to reach Agoda customer service
- Agoda’s customer service phoneline isn’t the only way to get in touch with them. You can also contact Agoda customer service by email and social media, as well as use their online help center.
- If you need to contact Agoda customer service by email, you can fill out the form on their website. The form is available 24 hours a day, 7 days a week. To access the form, go to the ‘Contact Us’ page on the Agoda website and select ‘Email Us’.
- – Your booking number (if you have one)
- You will need to fill out the following information:
- – Your name
- – Your email address
- – Your Agoda password (if you are a member)
- – The subject of your enquiry
- – A detailed description of your enquiry
- Once you have filled out all of the required information, click ‘Submit’. One of Agoda’s customer service representatives will respond to your enquiry as soon as possible.
- Social media
- Another way to get in touch with Agoda customer service is through social media. You can send them a direct message on Twitter or Facebook. They are active on social media Monday – Friday: 9am – 6pm (GMT+8) and Saturday – Sunday: 10am – 5pm (GMT+8). Outside of these hours, you can still send them a message, but they will only be able to respond during their customer service hours.
- To send Agoda a message on Twitter, go to their Twitter page and click ‘Message’. To send them a message on Facebook, go to their Facebook page and click ‘Send Message’.
- Online help center
- Agoda also has an online help center where you can find answers to frequently asked questions. The online help center is available 24 hours a day, 7 days a week. To access the online help center, go to the ‘Contact Us’ page on the Agoda website and select ‘Help Center’.
Tips for getting the most out of Agoda customer service
Here are some tips to help you get the most out of Agoda customer service:
1. Be polite and respectful when speaking to customer service representatives. This will help create a positive interaction and may result in better service.
2. Have your account information ready before you call. This will save time and allow the customer service representative to resolve your issue more efficiently.
3. Be patient if you are put on hold. The customer service representative will be with you as soon as possible.
4. Try to resolve your issue over the phone before escalating it. This will save time and hassle in the long run.
5. Follow up with the customer service representative after your call to ensure that your issue has been resolved.
