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Air New Zealand Payment Options

Air New Zealand is the national carrier of New Zealand, headquartered in Auckland. Known for its exceptional customer service and award-winning in-flight experience, the airline offers a range of payment options to make booking tickets more accessible and convenient. In this article, we will delve into the various payment methods available, as well as discuss some of the airline’s policies related to payments.

Table of Contents

  1. Credit and Debit Cards
  2. Airpoints™ Dollars
  3. Bank Transfers
  4. Foreign Currency
  5. PayPal
  6. POLi Payments
  7. Afterpay
  8. Global Wallet
  9. Payment Deadlines
  10. Refund and Cancellation Policies
  11. Special Assistance and Payment Flexibility
  12. Conclusion

Credit and Debit Cards

Air New Zealand accepts a variety of credit and debit cards for ticket purchases. These include:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • JCB
  • UnionPay

Please note that a card payment fee may apply when using certain credit cards, like American Express, Diners Club, and some overseas-issued cards. The fee amount varies depending on the card type and booking’s point of origin.

Airpoints™ Dollars

Air New Zealand’s frequent flyer program, Airpoints™, allows members to earn Airpoints Dollars on flights, hotel stays, car rentals, and more. Airpoints Dollars can be redeemed for flights, upgrades, and other travel-related services. When booking a flight, you can choose to pay using your Airpoints Dollars if you have sufficient balance. You may also use a combination of Airpoints Dollars and another payment method if you do not have enough Airpoints Dollars to cover the entire cost of the ticket.

Bank Transfers

In some cases, Air New Zealand allows customers to pay via bank transfer. This option is typically available for group bookings, corporate clients, or those who have made special arrangements with the airline. Please contact Air New Zealand’s customer service team for more information on bank transfer payment options.

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Foreign Currency

When booking a ticket from a foreign country, Air New Zealand may offer the option to pay in your local currency. The conversion rate will be determined by the airline at the time of booking. This option can help you avoid currency conversion fees that your bank may charge.


Air New Zealand accepts PayPal as a payment option for online bookings. PayPal is a safe and secure way to pay, as it allows you to link your bank account or credit card without sharing your financial information with the merchant.

POLi Payments

Available for customers in Australia and New Zealand, POLi Payments is an online payment option that allows you to pay for your Air New Zealand ticket directly from your bank account. It is a secure and convenient way to pay without using a credit card.


Afterpay is a payment option available for customers in Australia and New Zealand, allowing you to book your flight now and pay for it in four equal, interest-free installments. This option is available for bookings made at least eight weeks before the departure date and is subject to eligibility requirements.

Global Wallet

Air New Zealand’s Global Wallet is a prepaid travel card that allows you to load multiple currencies onto the card and use it to pay for flights, accommodations, and other travel expenses. The card can be used anywhere Visa is accepted and offers a convenient way to manage your travel budget.

Payment Deadlines

When booking a ticket with Air New Zealand, payment is usually required at the time of booking. However, for some fares and booking classes, the airline may offer the option to hold your reservation for a limited time before payment is required. This is known as a “fare hold” and can be useful if you need extra time to finalize your travel plans or arrange payment. Please note that fare holds are subject to availability and may not be offered on all flights or booking classes.

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Refund and Cancellation Policies

Air New Zealand’s refund and cancellation policies vary depending on the fare type, booking class, and route. Some fares are fully refundable, while others may carry cancellation fees or be non-refundable. It is essential to review the fare conditions and cancellation policies when booking your ticket. If your flight is canceled or significantly delayed by the airline, you may be entitled to a refund or rebooking on an alternative flight.

Special Assistance and Payment Flexibility

Air New Zealand recognizes that some customers may require special assistance or flexible payment options due to personal circumstances, medical conditions, or disabilities. The airline’s customer service team is available to discuss these needs and provide appropriate solutions. For example, customers who require special assistance may be able to request a payment plan or deferred payment option. Similarly, customers with medical conditions may be eligible for a refund or rebooking in case of a sudden illness or hospitalization. It is essential to inform Air New Zealand of any special needs or circumstances at the time of booking to ensure a smooth and stress-free travel experience.


Air New Zealand offers a range of payment options to suit the needs of its diverse customer base. From credit and debit cards to Airpoints Dollars, bank transfers, and PayPal, customers can choose the payment method that works best for them. The airline also offers flexible payment and refund policies for special circumstances and provides excellent customer service to ensure a comfortable and enjoyable travel experience. By understanding the payment options and policies, customers can make informed decisions and book their flights with ease.

Air New Zealand Payment Options
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