British Gas is a leading energy supplier in the UK that offers gas and electricity as well as home services products such as boiler cover, plumbing and drains cover, home insurance and smart home devices. If you are a British Gas customer and you have a question or a problem with your service, you can contact their customer service team by phone. Here are the different phone numbers that you can use depending on your query or issue.
General Enquiries and Complaints
If you want to speak to a British Gas customer service representative about anything related to your gas and electricity service, such as your bill, your meter reading, your payment, your tariff or your complaint, you can call 0333 202 9802. This is the main phone number for British Gas customer service and it is open Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. Calls to this number will cost no more than 01 or 02 numbers from a landline.
Home Services
If you have a home services product from British Gas and you need to book or reschedule a repair, check your cover details, renew or cancel your product or ask any other questions about it, you can call 0333 202 9604. This is the phone number for British Gas home services customer service and it is open Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. Calls to this number will cost no more than 01 or 02 numbers from a landline.
Gas and Electricity Emergencies
If you have an emergency related to your gas or electricity supply, such as a gas leak, a power cut or a carbon monoxide alarm going off, you should call 0800 111 999. This is the national gas emergency service number and it is available 24 hours a day, 7 days a week. They will advise you on what to do and send an engineer if needed. This number is free to call from any phone.
Home Services Emergencies
If you have an emergency related to your home services product, such as a boiler breakdown, a burst pipe or a faulty appliance, you should call 0333 200 8899. This is the British Gas home services emergency number and it is also available 24 hours a day, 7 days a week. They will try to fix the problem over the phone or send an engineer if needed. Calls to this number will cost no more than 01 or 02 numbers from a landline.
Other Ways to Contact British Gas Customer Service
Besides phone numbers, British Gas also offers other ways to contact their customer service team. You can chat with them online through their website, where you can also find answers to frequently asked questions and manage your account. You can also email them at customerservice@britishgas.co.uk or write to them at British Gas Customer Service Team PO Box 227 Rotherham S98 1PD. Alternatively, you can follow them on social media platforms such as Facebook and Twitter and send them a message there.
How to Escalate Your Complaint
British Gas strives to provide excellent customer service and resolve any issues as quickly as possible. However, if you are not satisfied with their response or solution, you can escalate your complaint to their Customer Service Director by calling 0333 202 9532 or emailing customerservicedirector@britishgas.co.uk. You can also contact the Energy Ombudsman Service by calling 0330 440 1624 or visiting www.ombudsman-services.org/energy. They are an independent body that can review your complaint and make a decision that is binding for British Gas.
This article has explained how to contact British Gas customer service by phone for different queries and issues. By calling the right number for your query or issue, you can save time and get a better service from British Gas.
