Need to reach Planet Fitness customer service? In this article, we’ll show you the best ways to get in touch with them, whether by phone, email, or social media. We’ll also let you know what to do if you’re still having trouble reaching customer service.
How to reach customer service by phone
The best way to reach Planet Fitness customer service is by phone. The customer service phone number for Planet Fitness is 1-800-425-1188, and customer service is available Monday through Friday, 9 a.m. to 10 p.m. EST, and Saturday and Sunday, 10 a.m. to 6 p.m. EST. When you call the customer service phone number, you will be asked to enter your membership number and PIN. After you enter your membership number and PIN, you will be given the option to hear a list of automated options or to speak to a customer service representative.
How to reach customer service by email
The best way to reach Planet Fitness customer service by email is to fill out the contact form on the official website. You can find the contact form by clicking on the “Contact Us” link at the bottom of the homepage. Once you’re on the contact page, select “Email Us” from the drop-down menu. On the next page, you’ll need to enter your name, email address, and membership number. In the “Reason for Contacting Us” section, be sure to select “Customer Service” from the drop-down menu. You can then type out your question or concern in the “Message” box. Once you’re finished, click on the “Submit” button and your message will be sent to the customer service team.
You should receive a response from customer service within 1-2 business days. If you do not receive a response within that time frame, it is possible that your message was sent to spam or that there was an error with the contact form. In that case, you can try calling customer service at 1-800-425-1188.
How to reach customer service through social media
The best way to reach Planet Fitness customer service through social media is by Twitter or Facebook. The customer service Twitter handle is @PlanetFitness and the customer service Facebook page is https://www.facebook.com/PlanetFitness/. You can also reach customer service through the “Contact Us” form on the official website: https://www.planetfitness.com/contact-us.
When you contact customer service through social media, you should try to be as concise as possible. This will help the customer service team understand your issue more quickly and provide a more efficient resolution. In addition, it’s important to remember that social media is a public platform, so refrain from sharing any personal information that you wouldn’t want to be made public.
If you’re having trouble reaching customer service through social media, you can try calling customer service at 1-800-425-1188.
What to do if you’re still having trouble reaching customer service
If you’re still having trouble reaching customer service, you can try the following suggestions:
1. Try the customer service number again. The customer service phone number for Planet Fitness is 1-800-425-1188, and customer service is available Monday through Friday, 9 a.m. to 10 p.m. EST, and Saturday and Sunday, 10 a.m. to 6 p.m. EST. When you call the customer service phone number, you will be asked to enter your membership number and PIN. After you enter your membership number and PIN, you will be given the option to hear a list of automated options or to speak to a customer service representative.
2. Email customer service. The best way to reach Planet Fitness customer service by email is to fill out the contact form on the official website. You can find the contact form by clicking on the “Contact Us” link at the bottom of the homepage. Once you’re on the contact page, select “Email Us” from the drop-down menu. On the next page, you’ll need to enter your name, email address, and membership number. In the “Reason for Contacting Us” section, be sure to select “Customer Service” from the drop-down menu before typing out your question or concern in the “Message” box and clicking on the “Submit” button.
3. Send a message through the contact form on the Planet Fitness website. You can find the contact form by clicking on ��Contact Us” link at www.planetfitness.com/contact-us. From there, follow these instructions:
Select “Email Us” from drop – down menu
Enter name, email address & membership number
In “Reason for Contacting Us” section, select “Customer Service ” from drop – down menu
Type out question or concern in “Message” box
Click “Submit.”
4. Reach out to customer service through social media. The best way to reach Planet Fitness Customer Service through social media is by Twitter or Facebook. You can also reach Customer Service through our ‘Contact Us’ form on our website. When you contact Customer Service through social media, please try to be as concise as possible in order for us to best assist you.
5. Post on Planet Fitness forums
If you’re still having trouble reaching us after trying all of these methods, one final suggestion would be posting on our forums www.planetfitness.com/forum where other members may have had similar issues or questions and may have found helpful solutions
Conclusion
In conclusion, the best way to reach Planet Fitness customer service is by phone. Other options like emailing and social media are also available, but phone is the best way to get in touch. Customer service is available 24/7, so you can always reach someone no matter what time it is.
