If you’re a fan of online shopping, there’s a good chance you’ve used Rakuten at some point. Rakuten is a Japanese e-commerce and online retailing company that offers customers a loyalty program called “Rakuten Super Points.” With this program, customers can earn points on their purchases that can be redeemed for discounts and other benefits.
In this article, we’ll give you an overview of Rakuten and their customer service offerings. We’ll also provide the customer service phone number for Rakuten and discuss some of the most common issues that customers call about. Finally, we’ll provide some alternative ways to reach customer service if you’re not in the United States.
Overview of Rakuten
Rakuten is a Japanese electronic commerce and online retailing company headquartered in Tokyo, Japan. It was founded in 1997 by Hiroshi Mikitani and started as an online marketplace platform but has since expanded to offer a wide variety of services. As of 2016, Rakuten was ranked #3 on Forbes’ list of the “World’s Most Innovative Companies.”
Rakuten is one of the world’s largest Internet companies, with over 10,000 employees and operations in 30 countries. The company offers a customer loyalty program called “Rakuten Super Points,” which allows customers to earn points on their purchases that can be redeemed for discounts and other benefits.
What is the Rakuten customer service phone number?
Rakuten’s customer service phone number is 1-888-875-7253. The customer service line is open Monday through Friday, 8:00am to 11:00pm EST. The company’s customer service team is closed on weekends and holidays.
When you call the customer service number, you will be prompted to enter your Rakuten member ID. After you enter your ID, you will be asked to choose from a few options, including “order assistance,” “returns,” or “technical support.”
If you need help with an order, the customer service team can assist you with issues such as canceling or changing an order, tracking a package, or adding items to an existing order.
If you need to return an item, the customer service team can help you process a return or exchange. You may be asked to provide your order number and the reason for the return.
For technical support, the customer service team can help you troubleshoot issues you may be having with the Rakuten website or mobile app. They can also reset your password if you have forgotten it.
The customer service team is available to help with any questions or concerns you may have about shopping on Rakuten. They are friendly and knowledgeable, and they will do their best to resolve any issue you are having.
What are some common issues that customers call about?
There are a few common issues that customers call Rakuten customer service about. These include account issues, billing inquiries, technical support, product availability, returns, and exchanges. In some cases, customers have also called to provide feedback about their shopping experience.
Account issues are usually related to login problems or forgotten passwords. Customers may also need help updating their account information, such as their shipping address or payment method. Billing inquiries are typically about charges on their Rakuten account that they don’t recognize. Technical support calls may be about website or app issues, such as problems with checkout or checkout process. Product availability calls are usually about items that are out of stock or backordered. Returns and exchanges are usually related to items that were received damaged, defective, or not as described.
How can I reach customer service if I am not in the United States?
Rakuten provides customer service to shoppers located outside of the United States through a toll-free number and email address. The toll-free number to reach customer service is 1-888-922-7866 and the email address is customerservice@rakuten.com.
When you call the toll-free number, you will be asked to enter your Rakuten member ID. After you have entered your ID, you will be given a few options to choose from, including “order assistance,” “returns,” or “technical support.” The customer service team can help you with issues such as canceling or changing an order, tracking a package, processing a return or exchange, or troubleshooting issues with the Rakuten website or mobile app.
If you would prefer to email customer service, you can expect a response within 24 hours. When emailing, be sure to include your Rakuten member ID, as well as a detailed description of your inquiry. A customer service representative will then get back to you with a resolution to your problem.
What are some alternative ways to reach customer service?
There are a few alternative ways to reach customer service for Rakuten. These include email, social media platforms, and the Rakuten website.
The customer service email address for Rakuten is customerservice@rakuten.com. When you email customer service, be sure to include your Rakuten member ID, as well as a detailed description of your inquiry. A customer service representative will then get back to you with a resolution to your problem. You can expect a response within 24 hours.
Rakuten also has an active presence on social media platforms such as Twitter and Facebook. On Twitter, you can tweet @RakutenUS with your inquiry and a customer service representative will get back to you. On Facebook, you can post on the Rakuten US page and a customer service representative will respond to your comment or message.
Lastly, you can also reach customer service by logging into your account on the Rakuten website and submitting a support ticket. To do this, go to the “Help” page and then click on the “Submit a Request” button. You will be asked to fill out a form with your inquiry details and then submit it. A customer service representative will get back to you via email with a resolution to your problem.
Customer Service Phone Number Rakuten
The customer service phone number for Rakuten is 1-888-875-7253. The customer service team is available Monday through Friday, 8:00am to 11:00pm EST. When you call, you will be asked to enter your Rakuten member ID and then choose from a few options, including “order assistance,” “returns,” or “technical support.” The customer service team can help you with issues such as canceling or changing an order, tracking a package, processing a return or exchange, or troubleshooting issues with the Rakuten website or mobile app.
The most common issues that customers call Rakuten customer service about are account issues, billing inquiries, technical support, product availability, returns, and exchanges. Account issues are usually related to login problems or forgotten passwords. Billing inquiries are typically about charges on their Rakuten account that they don’t recognize. Technical support calls may be about website or app issues, such as problems with checkout or checkout process. Product availability calls are usually about items that are out of stock or backordered. Returns and exchanges are usually related to items that were received damaged, defective, or not as described.
The best time to call Rakuten customer service is during normal business hours Monday through Friday. During these times, you can expect shorter wait times and more availability from customer service representatives. If you need to reach customer service outside of normal business hours, you can submit a support ticket on the Rakuten website and a representative will get back to you within 24 hours.
When calling the customer service phone number for Rakuten, be sure to have your Rakuten member ID handy. After you have entered your ID, you will be given a few options to choose from, including “order assistance,” “returns
