As an esteemed name in the hospitality industry, Hilton known for its commitment to providing a clean and comfortable environment for its guests. Maintaining high standards of cleanliness is crucial for any hotel, and Hilton goes above and beyond to ensure that its properties are clean, safe, and hygienic. In this article, we will delve into Hilton’s cleaning practices and examine whether the company cleans every day.
Cleaning Standards at Hilton
Hilton prides itself on its rigorous cleaning standards, which administered through its CleanStay initiative. CleanStay is a comprehensive programme that includes enhanced cleaning protocols and safety measures designed to provide guests with peace of mind during their stay.
The programme developed in collaboration with experts from RB, makers of Lysol and Dettol, to ensure the implementation of appropriate cleaning measures based on scientific knowledge. Hilton’s CleanStay initiative incorporates elevated protocols for cleaning guest rooms, public spaces, and high-touch areas throughout the properties.
Enhanced Cleaning Procedures
Under the CleanStay initiative, Hilton has implemented heightened cleaning procedures. Housekeeping staff now receive additional training on cleaning and disinfection protocols to ensure that the highest hygiene standards met. These procedures include the use of EPA-approved disinfectants, increased frequency of cleaning, and attention to high-touch surfaces in guest rooms and public areas.
Guest rooms undergo a comprehensive cleaning process that includes thorough vacuuming, dusting, and disinfection of all surfaces. Special attention given to frequently touched areas such as doorknobs, light switches, remote controls, and bathroom fixtures. Linens and towels also handled with care and washed following industry best practices.
Public spaces, including lobbies, elevators, and fitness centers, are also subject to strict cleaning protocols. These areas cleaned and disinfected regularly, with attention to high-touch surfaces throughout the day. Hand sanitizing stations often placed in strategic locations for guests’ convenience and safety.
CleanStay Room Seal
Hilton has introduced a special CleanStay room seal, which applied to guest room doors after it has thoroughly cleaned and disinfected. This seal indicates to guests that their room has undergone a detailed cleaning process and has left untouched until their arrival. It provides a visible assurance that their accommodation has thoroughly prepared with their comfort and safety in mind.
Daily Housekeeping vs. Stayover Service
While Hilton committed to cleanliness, it is worth noting that in some properties, there has been a shift in the traditional daily housekeeping service experienced by guests. This change is due, in part, to the ongoing COVID-19 pandemic and a desire to minimize contact between guests and hotel staff.
Instead of the traditional daily housekeeping service, some Hilton properties now offer a “Stayover Service” or “Light-Touch Service.” This service consists of the essential cleaning and tidying of the guest room, such as replacing towels, emptying trash, and making the bed. These limited services reduce the need for hotel staff to enter the room frequently, thereby minimizing potential contact between guests and staff.
Guests can also request additional housekeeping services on a daily basis if desired. Hilton provides the flexibility to customize cleaning preferences through its Digital Key app or by contacting the hotel directly. Whether guests prefer a daily cleaning service or wish to limit contact, Hilton strives to meet their individual needs and preferences.
Staff Training and Safety Measures
Hilton understands that the cleanliness and safety of its properties are dependent on well-trained staff and adherence to safety measures. The company ensures that all housekeeping staff receive comprehensive training on cleaning protocols, disinfection procedures, and proper usage of personal protective equipment (PPE). They equipped with gloves, masks, and other necessary PPE to ensure their safety and the safety of guests.
The company also emphasizes the importance of regular handwashing and sanitization for all staff members. Hilton follows health authority guidelines and encourages staff members to monitor their health and stay home if they are feeling unwell.
Collaborating with Experts
Hilton’s commitment to cleanliness and guest satisfaction is further solidified by its collaboration with renowned experts in the field. The CleanStay initiative developed in consultation with RB, a leading global producer of cleaning and hygiene products. This partnership ensures that Hilton is implementing the most effective cleaning protocols and staying up-to-date with the latest scientific knowledge in the realm of cleanliness and hygiene.
Hilton also collaborates with local health authorities and follows their guidelines closely to ensure that its cleaning practices align with the recommended standards. This ensures that the cleaning protocols are in line with the latest scientific understanding and best practices for maintaining a clean and safe environment.
Hilton’s commitment to cleanliness and guest satisfaction is unwavering. With its CleanStay initiative, the company has elevated cleaning standards throughout its properties, implementing enhanced protocols and safety measures. While the daily housekeeping service may have modified to accommodate the current circumstances, Hilton still ensures that guest rooms and public spaces thoroughly cleaned and disinfected. So, while the specific cleaning practices may vary in some situations, rest assured that Hilton dedicated to maintaining a clean and safe environment for its guests. From the comprehensive cleaning procedures to the flexibility in housekeeping options, Hilton’s commitment to cleanliness sets a high standard in the hospitality industry.