Dooney & Bourke is a leading American fashion brand that offers luxury handbags, accessories, and small leather goods. The brand was established in 1975 by Peter Dooney and Frederic Bourke, and has gained a reputation for its elegant style and high-quality craftsmanship.
One of the main reasons why Dooney & Bourke has been successful is their dedication to customer service. The brand has a professional customer service team that is always available to help their customers with any problems or questions they may have. In this article, we will give you all the details you need to know about how to contact the Dooney & Bourke customer service phone number.
What is the Dooney & Bourke Customer Service Phone Number?
The Dooney & Bourke customer service phone number is (800) 347-5000. Customers can use this number to talk to a customer service representative and get help with any issues or questions they may have.
The customer service team is open from Monday to Friday between 9 am to 5 pm EST. They are closed on weekends and major holidays. Customers can also contact the customer service team by email or live chat on the Dooney & Bourke website.
What Services Can I Get from the Dooney & Bourke Customer Service Team?
The Dooney & Bourke customer service team is trained to help customers with a variety of issues. Some of the services you can get from the customer service team are:
- Order tracking – Customers can call the customer service team to track their orders and get updates on the status of their shipments.
- Returns and exchanges – The customer service team can help customers who want to return or exchange their purchases. They can give customers information on the return policy and guide them through the process.
- Product information – If customers have questions about any of the Dooney & Bourke products, they can call the customer service team to get more information.
- Warranty information – Dooney & Bourke offers a warranty on their products. The customer service team can give customers information on the warranty and help them if they need to make a claim.
- Technical support – If customers are having problems with the Dooney & Bourke website or online store, they can call the customer service team for technical support.
How to Contact the Dooney & Bourke Customer Service Team?
Customers can contact the Dooney & Bourke customer service team in several ways:
- Phone – Customers can call the customer service phone number (800) 347-5000 to talk to a customer service representative.
- Email – Customers can send an email to firstname.lastname@example.org with their queries or concerns.
- Live Chat – Customers can chat with a customer service representative via live chat on the Dooney & Bourke website.
- Mail – Customers can also send a letter to the following address:
Dooney & Bourke
Customer Service Department
1 Regent Street
Norwalk, CT 06855
How to Complain to the Dooney & Bourke Customer Service Team?
If customers are not satisfied with the products or services they received from Dooney & Bourke, they can complain to the customer service team and request a resolution. Here are some tips on how to complain effectively:
- Be polite and respectful – Even if you are angry or frustrated, you should always be polite and respectful to the customer service representative. They are more likely to listen to you and help you if you treat them with courtesy and professionalism.
- Be clear and specific – You should explain your problem clearly and specifically, and provide any relevant details or evidence. For example, you can mention your order number, product name, date of purchase, receipt, photos, etc.
- Be reasonable and realistic – You should have a reasonable and realistic expectation of what the customer service team can do for you. For example, you can ask for a refund, a replacement, a repair, or an apology, depending on the situation. However, you should not ask for something that is impossible or unreasonable, such as a free product, a lifetime warranty, or a personal visit from the CEO.
- Be persistent and follow up – You should follow up with the customer service team until you get a satisfactory resolution. You can call, email, or chat with them again if you do not hear back from them within a reasonable time. You can also escalate your complaint to a higher level of management if you are not happy with the response you received.
What are the Other Dooney & Bourke Phone Numbers?
Besides the customer service phone number, Dooney & Bourke also has other phone numbers that customers can use to contact different departments or locations. Here are some of the other Dooney & Bourke phone numbers:
- Corporate Office: (203) 853-7515
- Outlet Stores: (800) 827-0003
- International Orders: (203) 853-7515
- Wholesale Inquiries: (800) 347-5000 ext. 224
Dooney & Bourke is a brand that cares about their customers and their satisfaction. The customer service team is ready to assist customers with any issues or questions they may have. Customers can contact the team by phone, email, live chat, or mail. If customers need to complain, they should follow some tips to make their complaint effective and get a resolution. Dooney & Bourke also has other phone numbers that customers can use to contact different departments or locations. If you need help with any Dooney & Bourke product or service, do not hesitate to contact their customer service team.