If you live in Florida, chances are you’re familiar with Florida Power and Light (FPL). FPL is the largest provider of electricity in the state, serving more than 10 million people. The company was founded in 1925 and is headquartered in Juno Beach, Florida.
If you’re a customer of FPL, you may need to contact customer service at some point. In this article, we’ll give you all the information you need to know before calling customer service, including the best time to call and the different customer service numbers. We’ll also explain how to reach a human on the phone line.
What is Florida power and light?
Florida Power and Light is an electric utility company located in the state of Florida. The company is the largest provider of electricity in Florida, serving more than 10 million people. The company was founded in 1925 and has its headquarters in Juno Beach, Florida.
FPL is a subsidiary of NextEra Energy, Inc., one of the largest electric utilities in the United States. NextEra Energy, Inc. also owns Florida’s two other major investor-owned utilities, Gulf Power Company and Florida Public Utilities Company. FPL’s service territory covers more than 27,000 square miles (70,000 km2) throughout most of the state of Florida.
FPL operates twenty-nine nuclear reactors at six different nuclear power plants: Turkey Point Nuclear Generating Station, St. Lucie Nuclear Power Plant, Crystal River Energy Complex, Duane Arnold Energy Center (which it co-owns with Iowa Utilities Board), Seabrook Station Nuclear Power Plant (which it co-owns with Public Service Enterprise Group), and Indian Point Energy Center (in which it has a minority stake). In 2016, these nuclear plants generated about 19% of FPL’s total electricity production.
What do you need to know before calling customer service?
What do you need to know before calling customer service?
Before calling Florida Power and Light’s (FPL) customer service line, there are a few things customers should keep in mind. First, it is important to note that customer service is available during standard business hours. Second, languages offered for customer service include English and Spanish. Lastly, when calling customer service, customers will need to provide their account number and the phone number associated with their account.
Calling customer service during standard business hours is the best way to reach a live person who can help with whatever question or issue a customer may have. The hours of operation for FPL’s customer service are Monday-Friday 7:30am-8:00pm EST.
FP&L offers support in English and Spanish for our customers’ convenience. If a caller needs assistance in another language, they can use FPL’s automated phone system to select their language preference from the main menu. After choosing their language, they will be connected with a live interpreter who can help translate the conversation.
When calling FPL’s customer service line, customers will need to provide their account number as well as the phone number associated with their account. The account number is located on the top right-hand corner of the monthly bill statement. The phone number that is needed is the one that is currently listed on the account and is 10 digits long. This information helps identify the caller so that customer service can address any specific questions or concerns about their account.
The best time to call
The best time to call Florida Power and Light customer service is during the week, from Monday to Thursday. Calls made on Fridays tend to be shorter due to the high volume of calls. Customer service is available Monday through Friday from 7:30 a.m. to 8:00 p.m. EST.
When calling Florida Power and Light’s customer service line, it is best to have the account number and phone number that is currently listed on the account ready. This information helps identify the caller so that customer service can address any specific questions or concerns about their account. In addition, it is also helpful to have a copy of the monthly bill statement handy as the account number is located on the top right-hand corner of this document.
The different customer service numbers
The customer service numbers for Florida Power and Light are:
1-800-468-8243 (toll-free)
1-888- PCS-4FPL (toll-free)
1-800-226-3545 (for businesses)
The best time to call customer service is during the week, from Monday to Thursday. Customer service is available Monday through Friday from 7:30 a.m. to 8:00 p.m. EST. When calling, it is best to have the account number and phone number that is currently listed on the account ready, as well as a copy of the monthly bill statement.
FPL offers support in English and Spanish, and if a caller needs assistance in another language, they can use FPL’s automated phone system to select their language preference from the main menu. The account number is located on the top right-hand corner of the monthly bill statement and the phone number that is needed is the one that is currently listed on the account. This information helps identify the caller so that customer service can address any specific questions or concerns about their account.
For general customer service inquiries, call 1-800-468-8243 (toll free). If you’re a business customer with an inquiry, please call 1-888- PCS-4FPL (toll free). You may also visit fpl.com/business to find answers to some of our most frequently asked business customer questions or contact your Business Account Manager directly.
How to reach a human
Even though automated phone systems can be frustrating, they are often the best way to reach a human customer service representative. When calling Florida Power and Light (FPL), customers should try the automated phone system first. The automated phone system can be helpful in troubleshooting and provide information about account balances and payment options. If customers are still having difficulty, they can try calling during off-peak hours. The best times to call are early in the morning or later in the evening. Finally, if all else fails, customers can email or tweet customer service. The contact information for customer service is 1-800-468-8243 (toll free) or 1-888- PCS-4FPL (toll free) for businesses.
