GTL (Global Tel Link) is a leading provider of communication solutions for correctional facilities, government institutions, and public safety agencies. They offer a range of services, including inmate calling, video visitation, and messaging. As a GTL customer, you may need to contact their customer service team for assistance with your account, billing, or other inquiries. In this article, we will provide you with the GTL customer service number and discuss how you can reach out to them for support, both in the United States and in New Zealand.
GTL Customer Service Number in the United States
The GTL customer service number in the United States is (877) 650-4249. You can call this number to speak with a customer service representative who can assist you with your questions or concerns. The GTL customer service team is available 24/7 to provide assistance to their customers.
GTL Customer Service Number in New Zealand
If you are a GTL customer in New Zealand, you can contact GTL customer service by calling the following number: 0800 368 500. This number is toll-free from within New Zealand and is available 24/7 to provide assistance to GTL customers in the country.
How to Reach GTL Customer Service
In addition to calling the GTL customer service number, there are several other ways you can reach out to their support team. Here are some of the most common methods:
Email Support
You can email GTL customer service at customer.service@gtl.net. This is a convenient option if you prefer not to call or if you need to provide additional details or documentation to support your inquiry.
Live Chat Support
GTL also offers live chat support on their website. Simply go to the GTL homepage and click on the “Chat with us” button in the bottom right corner of the screen. This will open a chat window where you can type your question or concern and a customer service representative will respond to you in real-time.
Social Media Support
GTL has a presence on several social media platforms, including Facebook, Twitter, and LinkedIn. You can send them a direct message or post a comment on their page to ask for assistance. However, keep in mind that social media support may not be as timely or comprehensive as other methods, so it’s best to use this option for non-urgent inquiries.
What to Expect When Contacting GTL Customer Service
When you contact GTL customer service, you can expect a prompt and professional response from a knowledgeable representative. They will listen to your inquiry or concern and provide you with the information or assistance you need. Depending on the nature of your inquiry, they may need to escalate your case to a higher level of support or refer you to another department or resource.
Tips for Getting the Best Support from GTL Customer Service
To ensure you get the best support possible from GTL customer service, here are some tips to keep in mind:
- Be clear and specific about your inquiry or concern, and provide any relevant details or documentation.
- Be patient and polite when speaking with a representative, even if you’re frustrated or upset.
- If you’re not satisfied with the initial response you receive, ask to speak with a supervisor or escalate your case to a higher level of support.
- Take note of the representative’s name and contact information in case you need to follow up or provide feedback later.
- Be aware of GTL’s support hours and response times, and plan your inquiry accordingly.
Conclusion
If you’re a GTL customer and need assistance with your account, billing, or other inquiries, the GTL customer service team is available to help. You can reach them by phone, email, live chat, or social media, depending on your preference. In the United States, you can call (877) 650-4249, while in New Zealand, you can call 0800 368 500. Just remember to be clear and specific about your inquiry or concern, and be patient and polite when speaking with a representative. With these tips in mind, you can get the best possible support from GTL customer service, no matter where you are in the world.
