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How to Contact Macy’s Customer Service?

Macy’s is one of the largest and most popular department stores in the United States, offering a wide range of products and services, from clothing and accessories to furniture and mattresses. If you are a Macy’s customer, you may have some questions or concerns about your orders, deliveries, returns, payments, rewards, or any other issues related to your shopping experience. In this article, we will provide you with some helpful information on how to contact Macy’s customer service and get the assistance you need.

Contact Macy’s Customer Service by Phone

One of the easiest and fastest ways to contact Macy’s customer service is by phone. You can call the following numbers depending on your inquiry:

  • For general questions or concerns about your online or in-store orders, shipping and delivery, returns, or any other topics, you can call 1-800-289-6229. This number is available 24 hours a day, 7 days a week.
  • For questions or concerns about your Macy’s credit card account, payments, billing, or credit limit, you can call 1-888-257-6757. This number is available Monday to Sunday, from 9 AM to 12 AM ET.
  • For questions or concerns about your Macy’s furniture or mattress orders, deliveries, returns, or warranties, you can call 1-888-822-6229. This number is available Monday to Saturday, from 8 AM to 10 PM ET, and Sunday, from 8 AM to 8 PM ET.
  • For questions or concerns about your Macy’s beauty box subscription, cancellation, or billing, you can call 1-800-411-5116. This number is available Monday to Friday, from 9 AM to 5:30 PM ET.

If you are hearing impaired, you can use the TDD/TTY service by dialing 711 and providing the Macy’s customer service number you want to reach.

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When you call Macy’s customer service, you may asked to provide some information, such as your order number, credit card number, email address, phone number, or zip code, to verify your identity and help you with your inquiry. Please have this information ready before you call.

Contact Macy’s Customer Service Online

Another way to contact Macy’s customer service is online. You can visit their website at and click on the Help link at the top right corner of the page. You will directed to the Macy’s customer service home page, where you can find answers to frequently asked questions, topics, and guides on various aspects of your shopping experience, such as orders, shipping, returns, account, credit card, stores, and more.

If you cannot find the answer to your question or concern on the website, you can also use the Live Chat feature to chat with a Macy’s customer service representative. To access the Live Chat, you need to click on the Help link at the top right corner of the page, and then click on the Chat Now button at the bottom right corner of the page. You will asked to enter your name, email address, and the topic of your inquiry. Then, you will connected to a Macy’s customer service representative who will assist you with your issue. The Live Chat is available Monday to Sunday, from 8 AM to 11 PM ET.

Alternatively, you can also send an email to Macy’s customer service by filling out an online form. To access the email form, you need to click on the Help link at the top right corner of the page, and then click on the Email Us button at the bottom right corner of the page. You will asked to enter your name, email address, phone number, order number (if applicable), and the topic and details of your inquiry. Then, you will receive a confirmation email that your message has sent. You can expect a response from Macy’s customer service within 48 hours.

Contact Macy’s Customer Service on Social Media

Another way to contact Macy’s customer service is on social media. You can follow Macy’s on various social media platforms, such as Facebook, Twitter, Instagram, YouTube, Pinterest, and Snapchat, and get the latest updates, news, offers, and tips from the store. You can also send a direct message or post a comment on their social media pages and get a response from Macy’s customer service. However, please note that this method may not be the most reliable or secure way to contact Macy’s customer service, as they may not be able to answer your inquiry in a timely or detailed manner, or they may ask you to contact them through other channels for privacy and security reasons. Therefore, we recommend that you use this method only for general feedback or inquiries, and not for sensitive or urgent issues.

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Some of the benefits of contacting Macy’s customer service on social media are:

  • You can get instant updates and notifications from Macy’s on their latest products, promotions, events, and more.
  • You can interact with other Macy’s customers and fans, and share your opinions, reviews, and suggestions.
  • You can access exclusive content, such as videos, photos, stories, and tips, from Macy’s and their partners.
  • You can participate in contests, giveaways, and surveys, and win prizes and rewards from Macy’s.

Contact Macy’s Customer Service by Mail

Another way to contact Macy’s customer service is by mail. You can send a letter to Macy’s customer service address and express your feedback, complaint, suggestion, or inquiry. However, please note that this method may not be the most convenient or efficient way to contact Macy’s customer service, as it may take a long time for your letter to reach them and for them to reply to you. Therefore, we recommend that you use this method only for formal or official matters, and not for urgent or simple issues.

Here is the address of Macy’s customer service that you can send your letter to:

Macy’s Customer Service
PO Box 8113
Mason, OH 45040

Conclusion

Macy’s customer service committed to providing you with the best possible shopping experience and resolving any issues or concerns you may have. You can contact Macy’s customer service by phone, online, social media, or mail, depending on your preference and convenience. We hope that this article has helped you find the information you need and that you have a great time shopping at Macy’s.

How to Contact Macy’s Customer Service?
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