KLM Royal Dutch Airlines is one of the leading airlines in the world, offering flights to over 170 destinations in 70 countries. If you are planning to book a flight with KLM, you may wonder what payment methods are available and how they work. In this article, we will explain the different payment options that KLM offers for your flight booking and extra options.
One of the most common and convenient payment methods for booking your ticket via KLM.com is using a credit card. KLM accepts payment via MasterCard, Visa, and American Express credit cards. Depending on the country where you make your booking, you may also use a Diners Club, Discover, JCB (Japan Credit Bureau), or UATP/Airplus card. However, note that a credit card surcharge may apply depending on your selected payment method.
When you pay with a credit card, you may need to enter a PIN code or a (one-time) password for extra security. This is to ensure that both the bank and KLM know that you are the rightful owner or user of the card. If your card is eligible for the “Visa Secure”, “Mastercard Identity Check”, or “American Express SafeKey” security measure, your payment will only be accepted if you enter the correct code or password. For more information, we recommend contacting your bank.
After booking your ticket, your bank account will be charged with the amount needed for your purchase within a few days. Your bank reserves this amount until KLM finalises your payment, after which your account will officially be charged. This may take up to 30 days. When purchasing multiple tickets in one transaction, some banks may wrongly reserve the amount twice: once for the total amount and once per every individual ticket. Unfortunately, this procedure is outside KLM’s control. We advise contacting your bank to request the release of the reserved amount.
Another payment method that KLM offers is online banking, also called “Real Time Online Banking” (RTOB). This allows you to pay via iDEAL, FPX, CUP Online, Nordea, eNets, Trustly, or Sofort. Payment by RTOB is free of charge when booking via KLM.com. You can use this payment method up to 2 hours before departure.
To use online banking, you need to select the online banking method applicable to your country after choosing your flight. Once the bank informs KLM that the payment has been made, you will receive your e-ticket via e-mail. In most countries, this process usually takes less than 1 hour. You pay via KLM’s partners Worldline ePayments or Adyen when using online banking.
One example of online banking is eNets, which is available for customers who have an account with one of these Singapore-based banks: Citibank, DBS/POSB, OCBC, or United Overseas Bank (UOB). You need a valid Internet banking user ID and a password; please contact your bank for questions about obtaining these.
An E-Wallet is a payment method that allows you to combine various payment options, such as your credit card and bank account. You can use the following E-Wallets when booking with KLM:
- PayPal: accepted on KLM.com in around 40 countries (not possible with American Express cards)
- Apple Pay: accepted in the KLM app in specific countries
- Google Pay: accepted in the KLM app in specific countries
- WeChat Pay: accepted in China only
- Alipay: accepted in China and Hong Kong (only local credit and debit cards)
Cash or Bank Card with PIN Code
If you prefer to pay by cash or using your bank card with PIN code, you can do so at a KLM Ticket Office after making your online booking. If you want to pay at the Ticket Office, make sure to bring along the booking confirmation or booking code you received by e-mail. There is usually no fee charged for cash or PIN payments.
As you can see, KLM Royal Dutch Airlines offers various payment methods for your flight booking and extra options. You can choose the one that suits you best depending on your country and preference. Whichever payment method you choose, you can rest assured that your payment is always safe with KLM!