Optus is one of the largest telecommunications companies in Australia, offering a range of products and services to its customers. As with any service provider, there may be times when you need to get in touch with customer service to resolve an issue or get help with a query. Optus has a dedicated customer service team that can be reached via phone, email, live chat, and social media. In this article, we will focus on the Optus customer service number and how to use it to get help with your Optus service.
Optus Customer Service Number
The Optus customer service number is 133 937. This number can be used to get assistance with a range of issues, including billing enquiries, technical support, and general customer service inquiries. The customer service team is available 24/7, so you can call at any time of the day or night.
Using the Optus Customer Service Number
When you call the Optus customer service number, you will be prompted to select the reason for your call from a selection of options. This will help to ensure that your call is directed to the right department and that you can get the help you need as quickly as possible.
Once you have selected the reason for your call, you will be connected to a customer service representative. The representative will ask you for your Optus account details, such as your account number or mobile number, in order to verify your identity. Once your identity has been confirmed, the representative will be able to assist you with your inquiry.
Common Issues Resolved by Optus Customer Service
The Optus customer service team can help you with a range of issues, including:
Billing Enquiries
If you have a question about your Optus bill, the customer service team can help you to understand your charges and provide you with information on how to pay your bill.
Technical Support
If you are experiencing technical issues with your Optus service, such as problems with your internet connection or mobile phone, the customer service team can provide you with troubleshooting assistance.
General Customer Service Inquiries
If you have a general question about your Optus service, such as how to change your plan or upgrade your device, the customer service team can provide you with the information you need.
Sales Enquiries
If you are looking to purchase a new Optus service, such as a mobile phone or broadband plan, the customer service team can assist you with selecting the right product for your needs and help you through the sign-up process.
Complaints and Feedback
If you have a complaint or feedback about your Optus service, the customer service team can listen to your concerns and work with you to find a resolution.
Optus Customer Service Alternatives
In addition to the Optus customer service number, there are other ways to get help with your Optus service.
Live Chat
If you prefer to get help via text-based communication, you can use the Optus live chat service. This service is available 24/7 and can be accessed via the Optus website or the My Optus app.
You can also contact the Optus customer service team via email. The email address to use depends on the type of inquiry you have, so be sure to check the Optus website for the correct email address to use.
Social Media
If you prefer to get help via social media, you can contact Optus on Facebook or Twitter. The Optus social media team is available to help you with your inquiry during business hours.
Optus App
If you have an Optus service, you can also download the My Optus app on your mobile device. The app provides access to your account details, usage information, and allows you to manage your service, as well as access to customer service support.
Conclusion
The Optus customer service number is an important resource for Optus customers who need help with their service. By calling 133 937, you can get assistance with a range of issues, including billing enquiries, technical support, general customer service inquiries, sales enquiries, and complaints and feedback. If you prefer to get help via text-based communication, live chat is also available. Additionally, you can contact Optus via email, social media, or the My Optus app. Whatever your preferred method of communication, Optus is dedicated to providing you with the best possible customer service.
