When you need to get in touch with a customer service representative at Suntrust banks, there are a few different ways to do it. You can reach them by phone, email, or live chat. The company’s customer service hours are Monday-Friday 8:00 a.m. to 10:00 p.m. EST and Saturday-Sunday 9:00 a.m. to 5:00 p.m. EST. In this article, we’ll give you an overview of the different customer service options available to you, as well as provide some helpful tips on how to get the most out of your experience.
Overview of customer service at Suntrust banks
Suntrust banks offers customer service through a variety of channels, including phone, email, and live chat. The company’s customer service hours are Monday-Friday 8:00 a.m. to 10:00 p.m. EST and Saturday-Sunday 9:00 a.m. to 5:00 p.m. EST. Customers can contact Suntrust banks customer service by calling the phone number 1-800-SUNTRUST (1-800-786-8787).
When calling Suntrust banks customer service, customers will need to provide their account number and PIN. Suntrust banks offers a variety of customer service options, including online chat, email, and phone.
What to do when calling customer service
When calling Suntrust banks customer service, it is important to be polite and patient. Have your account number ready and be prepared to verify your identity. Know what you want to ask or say, and be aware of Suntrust banks’ hours of operation.
Call center agents are trained to handle a wide variety of customer concerns, so don’t hesitate to ask for help with anything you need. Whether you’re calling about a problem with your account or you need assistance using one of Suntrust’s online services, the customer service team will be happy to assist you.
In most cases, your call will be routed to the next available customer service representative. If you have a complex issue that requires additional time or attention, you may be transferred to another department. For example, if you’re calling about a loan or mortgage, you’ll likely be transferred to Suntrust’s mortgage servicing department.
If you need to reach a specific department within Suntrust banks customer service, press 0 at any time during the automated greeting message. You’ll then be connected with a customer service representative who can help route your call.
What are the different phone numbers for customer service?
The customer service team at Suntrust Banks is available to help customers with a wide range of needs. The customer service hours are Monday-Friday 8:00 a.m. to 10:00 p.m. EST and Saturday-Sunday 9:00 a.m. to 5:00 p.m. EST. Customers can contact Suntrust banks customer service by calling the phone number 1-800-SUNTRUST (1-800-786-8787).
For general inquiries, questions about online banking or to report suspicious activity, call 1-800-SUNTRUST (1-800-786-8787). If you’re an existing customer and you need help with your account, have your account number ready and be prepared to verify your identity when you call.
For mortgage servicing, call 1-800-634-7928 Monday-Friday 8:00 a.m. to 10:00 p.m. EST or Saturday 9:00 a.m. to 3:00 p.m. EST. If you’re calling about a home equity loan or line of credit, dial 1-877-937-9357 Monday – Thursday 7:00 a
How to reach a human at customer service
The best way to reach a human at Suntrust banks customer service is to try the automated customer service number first. If that doesn’t work, then the next step is to try calling during off-peak hours. If that still doesn’t work, then the next step is to ask to speak to a supervisor. And if that still doesn’t work, then the last resort is to email or write a letter to customer service.
The automated customer service number is 1-800-SUNTRUST (1-800-786-8787). When you call this number, you will be asked to enter your account number. After you have entered your account number, you will be asked to verify your identity. Once you have verified your identity, you will be able to choose from a variety of options, such as speaking to a customer service representative or getting help with online banking.
If you are not able to reach a human at customer service by calling the automated number, the next best option is to try calling during off-peak hours. The hours for Suntrust banks customer service are Monday-Friday 8:00 a.m. to 10:00 p.m. EST and Saturday-Sunday 9:00 a.m. to 5:00 p.m. EST. However, calling during off-peak hours may increase your chances of speaking to a human being because there are likely to be fewer people trying to reach customer service at that time.
Another option for reaching a human at Suntrust banks customer service is to ask to speak to a supervisor when you are speaking with an automated voice or with a customer service representative who is unable to help you with your issue. supervisors typically have more authority than regular customer service representatives and may be ableto help you resolve your issue or transfer you to someone who can help you resolve your issue.
If you are still not ableto reach a human at Suntrust banks customer service, then your last resort isto email or write a letterto customer service. The email address for Suntrust banks customer servic
What other options are available for customer service?
There are a few other options available for contacting Suntrust banks customer service. These include the chat service, app, Twitter handle, and email address.
The chat service is available Monday-Friday 8:00 a.m. to 10:00 p.m. EST and Saturday 9:00 a.m. to 3:00 p.m. EST. To use the chat service, customers need to go to the Suntrust banks website and click on the ‘Contact Us’ page. From there, they will need to select ‘Chat with Us’ and then fill out the required information. A customer service representative will then start the chat.
The Suntrust banks app is available for both iPhone and Android devices. The app can be used to check account balances, transfer money, pay bills, and more. To contact customer service through the app, customers will need to go to the ‘More’ tab and then select ‘Contact Us’. From there, they can choose either ‘Call Us’ or ‘Email Us’.
The Suntrust banks Twitter handle is @SuntrustCares. Customers can use this handle to tweet their questions or concerns to customer service. Customer service representatives typically respond within 24 hours.
Finally, customers can also contact Suntrust banks customer service by emailing It may take up to 48 hours for a customer service representative to respond to an email inquiry.
