Park, Mall, Transport, Train, Airport, Cuisine, Island, Hotel, Tour

Urban Planet Customer Service Phone Number

If you are looking for fashionable and affordable clothing and accessories, you might want to check out Urban Planet. This Canadian retailer offers a variety of trendy and stylish products for men, women, and children. You can shop online or visit one of their over 100 stores across Canada. Urban Planet also strives to provide excellent customer service through different channels, including a customer service phone number.

Why Do You Need Urban Planet Customer Service Phone Number?

Sometimes, you may need to contact Urban Planet customer service for various reasons. For example, you may want to:

  • Find out if a product is in stock
  • Track the status of an order
  • Request a refund or exchange
  • Report a problem with a product or service
  • Give feedback or suggestions
  • Ask for help with using the website or placing an order

By calling the Urban Planet customer service phone number, you can get fast and reliable help for any of these issues.

How to Contact Urban Planet Customer Service

Urban Planet offers several ways to contact their customer service team, such as:

  • Phone: The Urban Planet customer service phone number is 1-855-801-7191. You can call this number to talk to a customer service representative and get help with your questions. The phone lines are open Monday to Friday from 9:00 am to 5:00 pm EST.
  • Email: You can also email Urban Planet customer service at This is a good option if you like to communicate in writing or if you need to attach any documents or images.
  • Live Chat: Urban Planet also offers live chat support on their website. You can access this feature by clicking on the “Live Chat” button at the bottom of the homepage. A customer service representative will be available to assist you in real-time.
  • Social Media: Urban Planet is active on social media platforms like Facebook, Twitter, and Instagram. You can send a message or tag them in a post to get help.

Tips for Contacting Urban Planet Customer Service

To get the best possible help from Urban Planet customer service, here are some tips to keep in mind:

  • Be prepared: Have all the relevant information ready before you contact Urban Planet customer service. This includes your order number, product details, and any other relevant information.
  • Be clear: Explain your issue clearly and concisely to the customer service representative. This will help them understand your problem and provide a solution quickly.
  • Be patient: Depending on the volume of calls or emails, you may experience some wait time when contacting Urban Planet customer service. Be patient and wait for your turn to speak with a representative.
  • Be polite: Always maintain a polite and respectful tone when communicating with customer service representatives. This will help ensure a positive interaction and a better chance of resolving your issue.
  • Be assertive: If you are not satisfied with the response or solution you receive from customer service, you have the right to escalate your issue to a higher authority. You can ask to speak to a supervisor or manager, or you can file a formal complaint through the website or email.
  • Be persistent: If you do not receive a response or resolution within a reasonable time, you can follow up with customer service until you get the outcome you want. You can also use other channels of communication, such as social media, to draw attention to your issue.
See also  USPS Customer Service Phone Numbers

How to Complain Effectively

Complaining is not just about venting your frustration or dissatisfaction. It is also about getting the result you want, whether it is a refund, an exchange, an apology, or a change in policy. To complain effectively, you need to follow some steps:

  • Identify the problem: Before you contact customer service, you need to identify the problem clearly. What is the product or service that you are unhappy with? What is the specific issue or defect? How did it affect you or your expectations?
  • Gather evidence: To support your complaint, you need to gather evidence that proves your claim. This can include receipts, invoices, photos, videos, emails, or any other documents that show the problem and the date of purchase or delivery.
  • Know your rights: To know what you are entitled to, you need to know your rights as a consumer. You can check the terms and conditions of the product or service, the warranty or guarantee policy, or the consumer protection laws in your country or region.
  • Choose the best channel: Depending on the nature and urgency of your problem, you need to choose the best channel to contact customer service. For example, if you need immediate assistance, you may want to call the customer service phone number. If you have a complex or detailed issue, you may want to email customer service. If you want to raise awareness or pressure the company, you may want to use social media.
  • Be polite but firm: When you contact customer service, you need to be polite but firm. You need to state your problem clearly and concisely, and explain what you want as a resolution. You need to avoid being rude, abusive, or threatening, as this will only make the situation worse. You also need to avoid being passive, vague, or apologetic, as this will only weaken your position.
  • Follow up: After you contact customer service, you need to follow up until you get a satisfactory response or resolution. You need to keep a record of your communication, including the date, time, name, and position of the person you spoke to, and the details of the conversation. You also need to keep copies of any emails, letters, or messages you sent or received. If you do not hear back from customer service within a reasonable time, you need to contact them again and remind them of your issue and your expectations.
See also  Afterpay Fashion Nova

Best Time to Call Customer Service

If you decide to call customer service, you may wonder when is the best time to do so. The answer may depend on several factors, such as the company, the industry, the location, and the season. However, some general tips to consider are:

  • Avoid peak hours: Peak hours are usually the times when most customers call customer service, such as during lunch breaks, after work, or on weekends. During these times, you may experience longer wait times, busy signals, or automated messages. To avoid these inconveniences, you may want to call customer service during off-peak hours, such as early in the morning, late in the evening, or on weekdays.
  • Check the time zone: If you are calling customer service from a different time zone, you need to check the time difference and the operating hours of the company. You do not want to call customer service when they are closed or when they are about to close. You also do not want to call customer service when they are just opening or when they are in the middle of a shift change. To avoid these situations, you may want to use a time zone converter or a world clock to find out the best time to call customer service.
  • Consider the season: The season may also affect the volume and availability of customer service calls. For example, during holidays, festivals, or special events, customer service may receive more calls than usual, or they may have reduced staff or hours. To avoid these issues, you may want to call customer service before or after the season, or plan ahead and order or book your products or services in advance.
See also  Capital One Customer Service Phone Numbers


The Urban Planet customer service phone number is a useful resource for customers who need help with their shopping experience. By using this service, you can get quick and reliable help for any issues related to products, orders, or services. Remember to be prepared, clear, patient, polite, assertive, and persistent when contacting customer service to get the best possible help.

Urban Planet Customer Service Phone Number
Scroll to top