In today’s competitive market, businesses are growing more customer-centric every day, aiming to provide the best possible experience for their users. Zilch, a UK-based platform offering a Buy Now, Pay Later service, is no exception. Zilch is committed to delivering the optimum level of support to its customers, ensuring seamless communication and swifter resolutions to their queries or concerns. This article focuses on the customer service aspect of Zilch, discussing the importance of phone support and the various contact avenues available to UK based customers.
Why is good customer service important?
Good customer service goes a long way in building trust and loyalty between a business and its customers. It not only improves the overall customer experience, but also has a direct effect on the company’s bottom line. Customers want to feel valued and heard, which is why businesses must invest in robust customer support systems that enable efficient communication and swift resolution of issues.
The importance of a customer service phone number
Phone support may be considered a bit traditional in the age of instant messaging and social media, but it remains a vital channel for customer service. Many customers prefer talking to a real person when dealing with grievances or seeking immediate assistance. A phone call allows customers to explain their situation clearly and have a personal interaction with a representative, leading to better understanding and quicker solutions.
Zilch’s customer service phone number in the UK
Acknowledging the significance of phone support, Zilch offers a dedicated customer service phone number for its UK-based customers. Users can call this helpline to connect with their customer support team and resolve their concerns promptly.
Phone number: 08081 361100
Available hours: Monday to Friday, 9 am to 5 pm (GMT)
To enhance their customer service responsiveness, Zilch also provides support through other channels. These include:
Email Support: Customers can send an email detailing their concerns to hello@payzilch.com, and a support representative will respond to their query within a set timeframe.
Social Media Support: Zilch can also be reached on Twitter, Facebook, and Instagram. Users can send a direct message outlining their issue, and the company’s social media team will respond in a timely manner.
