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Aflac Insurance Customer Service Phone Number

Aflac is a well-known insurance company that specializes in supplemental insurance coverage. As a policyholder or someone interested in their services, you may have questions or require assistance regarding your Aflac insurance policy. In this article, we will explore the various ways you can contact Aflac’s customer service team for support and guidance. We will provide you with the Aflac customer service number, discuss online contact options, and delve into the Aflac mobile app. With these resources, you can easily access the information and assistance you need.

Aflac Customer Service Number: How to Contact Aflac

Aflac provides a dedicated customer service number that policyholders can use to connect with their support team. If you have any inquiries or concerns related to your Aflac insurance policy, you can reach out to their customer service representatives using the following phone number:


By calling this number, you can speak directly with an Aflac representative who can assist you with a wide range of policy-related questions, claims inquiries, and general customer service matters.

Aflac Insurance Customer Service Phone Numbers

Aflac | America’s Most Recognized Supplemental Insurance Company

Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999

Phone Contacts:

  • Main: (706) 323-3431
  • Customer Service: (800) 992-3522
  • Toll-Free: (800) 433-3036 Group Customer Call Center
  • Aflac Customer Call Center: (800) 992-3522
  • Aflac New York Customer Call Center: (800) 366-3436
  • Claims: (877) 442-3522 (fax)
  • Policy Services: (800) 448-8922 (fax)
  • Aflac Group Claims: (866) 849-2970 (fax)
  • Aflac New York Claims: (877) 844-0201 (fax)
  • Aflac New York Policy Services: (888) 694-1265 (fax)

Email Contacts:


Social Media Contacts:

Executive Contacts:
Primary Contact:

  • Jamie A. Lee
  • Senior Vice President & Chief Service Officer
  • Aflac Worldwide Headquarters
  • 1932 Wynnton Road
  • Columbus, Georgia 31999
  • Email:

Aflac is America’s most recognized supplemental insurance company. They offer a wide range of insurance products and services for individuals, families, and businesses. Their products include Accident Insurance, Cancer Insurance, Critical Illness Insurance, Final Expense Insurance, Pet Insurance, Life Insurance, Medicare Supplement, Hospital Insurance, Short-Term Disability Insurance, Dental Insurance, Supplemental Dental Insurance, Vision Insurance, and Supplemental Vision Insurance.

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Aflac provides cash benefits to policyholders to help fill the gaps in their health insurance coverage. Their plans offer financial protection and peace of mind in case of unexpected medical expenses or emergencies. They also offer resources and support to help individuals and families navigate the insurance process and file claims.

For business owners, Aflac offers insurance solutions to protect their employees and businesses. They provide customizable coverage options to meet the specific needs of different industries and organizations.

Aflac’s website,, provides comprehensive information about their products, services, and resources. Visitors can find agents, get quotes, file claims, and access helpful tools and calculators. The website also features articles and resources on various insurance topics to help individuals and businesses make informed decisions.

If you have any inquiries or need assistance, you can contact Aflac’s customer service through the provided phone numbers or email address. They are dedicated to providing excellent service and support to their policyholders.

Connect with Aflac on social media platforms like Facebook and Twitter to stay updated with the latest news, offers, and information from the company.

Aflac is committed to protecting the financial well-being of individuals, families, and businesses. With their range of insurance products, dedicated customer service, and strong reputation, they continue to be a trusted leader in the supplemental insurance industry.

Contacting Aflac Customer Service Online

Aside from the customer service phone line, Aflac also offers online options for customers to get in touch with their support team. These online channels provide convenience and accessibility for those who prefer electronic communication. Here are some ways you can contact Aflac customer service online:

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1. Aflac Website

The official Aflac website ( is a valuable resource for policyholders. It offers a dedicated customer service section where you can find answers to frequently asked questions, access important forms and policy documents, and explore various self-service options. The website also provides a “Contact Us” page that includes a contact form, allowing you to submit inquiries or requests directly to Aflac’s customer service team.

2. Aflac Mobile App

Aflac offers a mobile app for iOS and Android devices, providing policyholders with a convenient way to manage their insurance on the go. The app includes features such as policy information, claims submission, policyholder resources, and a secure messaging system. Through the app, you can stay connected and access your insurance information anytime, anywhere. The Aflac mobile app allows you to communicate directly with Aflac’s customer service team and receive prompt responses to your inquiries.

Aflac Customer Service Hours

It’s important to note that Aflac’s customer service hours may vary depending on the specific department or type of assistance you require. Generally, Aflac’s customer service representatives are available during regular business hours, which are typically from 8:00 AM to 5:00 PM, Monday through Friday. However, it’s recommended to check Aflac’s official website or contact the customer service number provided earlier for the most accurate and up-to-date information regarding their operating hours.

Tips for Contacting Aflac Customer Service

When reaching out to Aflac’s customer service team, there are a few tips you should keep in mind to ensure a smooth and efficient experience:

1. Have Your Policy Information Ready

Before contacting Aflac’s customer service, gather all relevant information related to your insurance policy. This may include your policy number, coverage details, and any specific questions or concerns you have. Having this information readily available will help the customer service representative assist you more effectively.

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2. Be Clear and Concise

When communicating with Aflac’s customer service, clearly explain your question or issue in a concise manner. Providing specific details and avoiding unnecessary tangents will help the representative understand your situation better and provide you with accurate and relevant assistance.

3. Take Note of Important Details

During your interaction with Aflac’s customer service, make sure to take note of important details such as the representative’s name, the date and time of the conversation, and any reference numbers or case IDs provided. These details can be useful for future reference or in the event of any follow-up inquiries or escalations.

4. Follow Up if Necessary

If your inquiry or concern requires further attention or resolution, don’t hesitate to follow up with Aflac’s customer service team. Keep track of the timeline given by the representative and reach out again if the issue persists or if you require additional information.


Contacting Aflac’s customer service is a straightforward process that can be done through various channels. Whether you choose to call the Aflac customer service number, utilize the online contact options available on their website and mobile app, Aflac’s dedicated customer service team is available to assist you with your insurance inquiries and concerns. The Aflac mobile app provides an additional avenue for accessing your insurance information conveniently. Remember to have your policy information ready, be clear in your communication, and follow up as needed to ensure a satisfactory resolution. Aflac is committed to providing excellent customer service and helping you navigate your insurance journey.

Aflac Insurance Customer Service Phone Number
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